Chat with Piloo for Quick Help

Chat with Piloo for Quick Help

Overview

Piloo is the openSIS AI assistant that helps users get quick answers about openSIS features, workflows, navigation, and troubleshooting. Users can access Piloo from the top-right Ask Piloo button or from the Help & Support page.

Ways to Access Piloo

Users can access Piloo from:

  1. The Ask Piloo button at the top-right corner of openSIS.
  2. The Chat with Piloo button inside the Help & Support page.

Option 1: Open Piloo from the Top-Right Button

  1. Log in to openSIS.
  2. Click the Ask Piloo button at the top-right corner of the screen.
  3. A Piloo chat modal opens on the page.
  4. Type your question in the message box.
  5. Click the send icon to submit your question.

Option 2: Open Piloo from Help & Support

  1. Go to Menu > Help & Support.
  2. Click Chat with Piloo.
  3. The full Piloo page opens.
  4. Type your question in the message box.
  5. Click the send icon to ask Piloo.

Using the Piloo Modal

When Piloo opens as a modal, users can:

  • Ask questions directly from the current page.
  • Maximize the modal to open the full Piloo page.
  • Close the modal when the chat is no longer needed.

View Chat History

On the full Piloo page, users can click View Chat History to review previous Piloo conversations. Chat history can be filtered by duration, such as:

  • This Week
  • This Month
  • Custom Date Range

Important Notes

  • Piloo is designed for quick help and workflow guidance.
  • Piloo can answer questions about openSIS features, navigation, and common troubleshooting.
  • Piloo uses AI to generate responses, so answers may not always be accurate.
  • For critical issues or account-specific problems, verify the information or contact openSIS support.
  • Users can also review the How Piloo Protects Your Data? link for data-related information.