Frequently Asked Questions (FAQ) About Subscription

Frequently Asked Questions (FAQ) About Subscription

What happens after the trial expires?

At the end of the trial you get to choose the available tiers for continuation. You can upgrade to any paid tier or opt for the free startup tier.

Is there any hidden cost in the Startup tier?

No. The Startup tier will always be free as long as you stay within 5 active staff users and 100 students.

Can I switch to another plan after purchase?

Yes, you can switch to another plan from your My Account page inside openSIS.

Can openSIS be customized for my institution?

Yes, you can contact sales to discuss customization requirements. We will give our best effort to accommodate your request.

Can I switch from another SIS to openSIS?

Yes, you can easily switch to openSIS from another SIS. You can import data yourself or contact us for assistance.

What are the payment options available for purchasing any plan?

You can pay via credit card, check (within USA only), ACH or wire transfer.

Can I get a refund after I pay for the subscription?

No refunds are provided for subscriptions you have paid for. You can use the 15-day trial and the free account to test the Services and once you decide to subscribe, that subscription payment is final.

What integrations can I choose from?

You can browse through the options on the integration page. If you don’t find what you are looking for contact us.

Does openSIS provide after-sale support and services?

Yes, you get multichannel support which includes self-service, email, telephone, and social media support. We also provide extensive training.

Does openSIS provide data backup?

Yes, openSIS backs up all data automatically. 

Can I export my data from openSIS?

Yes, an account user with administrative rights within the system can export data in delimited files from the Tools menu.