What happens after the trial expires?
At the end of the trial, you get to choose from the available paid tiers for continuation.
Can I switch to another plan after purchase?
Yes, you can switch to another plan from your My Account page inside openSIS.
Can openSIS be customized for my institution?
Yes, you can contact sales to discuss customization requirements. We will give our best effort to accommodate your request.
Can I switch from another SIS to openSIS?
Yes, you can easily switch to openSIS from another SIS. You can import data yourself or contact us for assistance.
What are the payment options available for purchasing any plan?
You can pay via credit card, check (within the USA only), ACH, or wire transfer.
Can I get a refund after I pay for the subscription?
No refunds are provided for subscriptions you have paid for. You can use the 15-day trial to test the Services, and once you decide to subscribe, that subscription payment is final.
What integrations can I choose from?
You can browse through the options on the integration page. If you don’t find what you are looking for, contact us.
Does openSIS provide after-sales support and services?
Yes, you get multichannel support, which includes self-service, email, telephone, and social media support. We also provide extensive training.
Does openSIS do data backup?
Yes, openSIS backs up all data automatically.
Can I export my data from openSIS?
Yes, an account user with super administrative rights within the system can export data in Excel format from the Tools menu. Only master data can be exported.
Do I need to buy a license for each active Teacher?
Yes, a teacher is a member of the staff. openSIS is priced per staff member. That means any staff member who is not a student or a parent and is active in the system must have a valid license.
How do I disable a staff member so that I can add another one without purchasing an additional license?
Log in to your instance of openSIS and click on the Staff tile on the dashboard or the Staff menu on the left. Once the list of staff is displayed, click on the staff member you want to disable. Navigate to the School Information page and click Edit Information. Put an End Date in the School Information field and update the page. That staff will be deactivated, and that license will be released for you to assign to someone else.
How do I see the total amount spent on my openSIS account?
Log in to your instance of openSIS and click in the upper right corner to access the My Account and Subscription Page. Once the page opens, under your payment method, there is a link that says Payment History. Click that, and it will list all the invoices. You can download them also.