Use Help & Support Inside openSIS
Overview
The Help & Support section gives users one place to access openSIS support resources. From this page, users can read support articles, watch support videos, open a ticket, chat with Piloo, and find direct contact details.
Navigation Path
Menu > Help & Support
Available Options
The Help & Support page includes the following options:
| Option | Purpose |
|---|---|
| Support Articles | Opens step-by-step guides and troubleshooting resources. |
| Support Videos | Opens short how-to tutorials for using openSIS. |
| Open a Support Ticket | Opens the support ticket page externally. |
| Chat with Piloo | Opens the Piloo page for quick AI-based help. |
| Contact Us | Displays phone, WhatsApp, and email support details. |
Steps to Use Help & Support
- Log in to openSIS.
- Go to the left menu.
- Click Help & Support.
- Choose the support option you need:
- Click Read Articles to view support articles.
- Click Watch Now to view support videos.
- Click Open Ticket to submit a support request.
- Click Chat with Piloo to ask Piloo a question.
- Use the Still Need Help? Contact Us panel if you need direct support.
Important Notes
- The Support Articles, Support Videos, and Open Ticket links open externally.
- The Chat with Piloo button opens the Piloo page inside openSIS.
- The top-right Ask Piloo button opens Piloo as a chat modal.
- The top-right Help and Support button gives users quick access to the support page.
- Direct contact details are available on the Help & Support page.
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