Overview

The Email Settings page allows administrators to configure the institution's outgoing email service for the Communication module. Once configured, users can send communication messages as emails in addition to internal openSIS messages.

This email server is used only for emails sent manually through the Communication module.

Note: Email settings for system-generated notifications, such as billing emails, admissions and application event notifications, password reset emails, and other automated emails, are configured separately under Settings > School Settings > Default Communication Settings.

Email settings must be configured before email delivery features in the Communication module can be used successfully.

Accessing Email Settings

1. Navigate to Communication.
2. Select Settings.
3. Open the Email Settings tab.

The Email Settings page displays the current email configuration.

Configuring the Email Server

Enter the required information provided by your email service provider.

Depending on your email provider, you may need to configure:

• Email Provider
• SMTP Host
• SMTP Port
• Encryption Type
• Sender Email Address
• Username
• Password
• Authentication settings

After entering the required information, click Test Connection (if available) to verify the configuration.

Once the connection is successful, click Submit to save the settings.

Sending Communication Messages as Emails

After the email server has been configured successfully, users composing a message can enable the Send this as an email also option.

When selected, recipients receive:

• An internal openSIS message.
• An email delivered through the configured email server.

This helps ensure important communications reach recipients even if they are not currently signed in to openSIS.

Updating Email Settings

If your institution changes its email provider or SMTP credentials, administrators can return to the Email Settings page to update the configuration.

After making changes, test the connection before saving to confirm that email delivery is functioning correctly.

Troubleshooting

If emails are not being delivered:

• Verify that the SMTP server, port, and authentication credentials are correct.
• Ensure the sender email account has permission to send messages.
• Test the email connection after making any changes.
• Confirm that your institution's firewall or security policies do not block the configured email service.

Best Practices

• Use a dedicated institutional email account for sending manually composed communication emails.
• Test the email connection before saving configuration changes.
• Update SMTP credentials promptly if passwords or authentication methods change.
• Periodically verify that email delivery is functioning as expected.
• For detailed instructions on configuring SMTP and API-based email providers, refer to the SMTP Server and API-Based Mail Services article in the Settings section.